Last updated September 16, 2026
Information we collect
When you submit our contact form, call, or text us, we collect the details you provide: your name, phone number, email address, service address, and a description of the plumbing issue. If you send photos or documents, we collect those too.
Our website may also record basic technical information such as your browser type, device, and the pages you visit, in aggregate form.
How we use your information
We use your information to respond to your request, schedule and perform service, prepare estimates and invoices, follow up on completed work, handle warranty questions, and keep required business records. We may use aggregated, non-identifying information to understand how the site is used.
Calls, texts, and email
By giving us your phone number you agree that we may call or text you about your service request. Message and data rates from your carrier may apply. You can ask us to stop non-essential messages at any time.
Cookies and analytics
This site may use cookies and similar technologies to keep the site working correctly and to measure general traffic. You can block or delete cookies in your browser settings; some parts of the site may not work as intended if you do.
Sharing your information
We do not sell or rent your personal information. We share it only with service providers who help us operate — for example scheduling, payment processing, or email delivery — and only as needed to do their work. We may also disclose information when required by law or to protect our rights.
Data retention and security
We keep service records for as long as needed for warranty, accounting, and legal purposes. We use reasonable safeguards to protect your information, though no method of transmission or storage is completely secure.
Your California privacy rights
California residents may request to know what personal information we have collected, request a copy of it, request deletion, or request correction of inaccurate information. We do not sell or share personal information for cross-context behavioral advertising. You will not be treated differently for exercising these rights.
To make a request, email help@calltheplumbdoc.com or call us. We may need to verify your identity before responding.
Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy. The date at the top of this page shows when it was last revised.
Contact us
The Plumb Doc · CSLB #1122886
27393 Ynez Rd Ste 264, Temecula, CA 92591
951-326-8712
help@calltheplumbdoc.com
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